Return Policy

When returning a product, direct the shipment to:

Northwest Textbook Depository
Returns Department
17970 SW McEwan Rd
Portland, OR 97224-7218

• Returns must be received within 12 months of invoice date.
• Items are to be in new, unmarked and resaleable condition. If a kit is returned, all components must be included in original packaging.
• Verify that it was purchased from NWTD.
• Returns are to be accompanied by our invoice or packing list. If not available, call for a copy.
• Note on paperwork number of cartons being returned.
• Package items correctly to ensure no damage in shipping. Do not exceed 70lbs per carton.
• Mark each carton with your school or district name. Also, if returning more than one carton please mark each one as "1 of 3", "2 of 3", etc.
• Returns should be sent via a traceable mode of shipment (UPS, freight, or insured mail). NWTD cannot issue credit on items lost in transit.
• Larger returns (10 cartons or more) call for instructions.
• Please be aware that we maintain the option to assess a restocking fee if the customer causes error. The amount will be determined by the cost of handling the return.
• Questions about returns should be directed to customer service.