Return Policy

If you wish to return an item you have purchased, please note the following:

• Returns must be received by us within 12 months of invoice date.
• Items are to be in new, unmarked, and resalable condition to be returned. If a kit is returned, all components must be included in original packaging.
• We can only accept returns on items purchased from us.
• Returns should be accompanied by a copy of our invoice, packing list or your PO. If you do not have these documents available, please click here for our return form.
• Note on your paperwork the number of cartons being returned.
• Mark each carton with your school or district name. Also, if returning more than one carton, please mark each one as "1 of 3," "2 of 3," etc.
• Package items carefully to ensure no damage in shipping. Do not exceed 70lbs per carton.
• Returns should be sent via a traceable mode of shipment (UPS, freight, or insured mail). NWTD cannot issue credit for items lost in transit.
• For larger returns (10 cartons or more), please call us for instructions.
• All returns may be subject to approval by the publisher.
  

Please be aware that we maintain the option to assess a restocking fee on certain returns if the return is due to an error made by the customer. Should a restocking fee be assessed, the amount of the fee will be determined by the cost of handling the return.

If you have any questions regarding a return, please give us a call and we will be happy to assist you. We can be reached at the phone numbers or email address listed below:

When returning a product, please address the shipment to:

Northwest Textbook Depository
Attn:  Returns Department
17970 SW McEwan Rd
Portland, OR 97224-7218